Commonwealth Psychology is now LifeStance Health! Clients will continue to receive the same comprehensive and compassionate care with the same insurance coverage. This site will soon redirect to a site our new online home where you’ll find access to our online scheduling, expanded resources, and important information.

CURRENT CLIENTS: Important Update: Potential Changes to Telehealth Benefits

Online TelePsych - Virtual Visits

Online TelePsych virtual visits offer a convenient, easy way for clients to access psychological and psychiatric care via a secure video-conferencing syste

Online TelePsych virtual visits are transforming the way clients can gain access to mental and behavioral health services.

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Man and woman having an online telepsych consultation

Online TelePsych virtual visits, which include psychiatry and therapy services, makes it easy for clients from anywhere in Massachusetts to receive the same psychiatric or psychological care typically offered in our physical offices via secure, HIPAA-compliant video-conferencing with our highly qualified clinical team.

Who Can Benefit From Online Virtual Visits?

Anyone! Online virtual visits may be especially helpful for clients who:

  • Live in areas with few mental health providers (Western Mass, Cape Cod)
  • Have irregular schedules
  • Travel frequently
  • Have medical issues that limit mobility (e.g., pain etc.)
  • Who need to remain close to home (childcare etc.)

What Technology Is Needed for Online Virtual Visits?

Virtual visits are conducted using a secure, web-based, HIPAA-compliant platform. Clients will need:

  • A reliable high-speed internet connection
  • A desktop, laptop, or tablet (not a cell phone)
  • A quiet, private space for the appointment

Are There Other Requirements?

Yes. Clients must be physically located in Massachusetts at the time of the appointment. Clients will be asked to confirm their location at the start of each session.

Virtual visits are not appropriate for all clients. Depending on medical history, symptoms and complexity, our clinicians may determine that in-person visits are necessary for optimal care.  Some insurance plans may require you to be seen in-person for your first visit only.

Will Insurance Cover Virtual Visits?

Most likely. Most insurance plans cover TelePsych services. Our administrative staff will verify each client’s benefits before scheduling. Tufts Health Plan currently does NOT cover TelePsych services. However, plans from Blue Cross Blue Shield of Massachusetts, Harvard Pilgrim, United Behavioral Health, and others often cover it.

Protecting Your Privacy

The video-conferencing system is a secure, HIPAA-compliant platform version that is designed for TeleHealth and privacy requirements. It is far more secure than standard video-conference platforms for general use.

How Do I Request a Virtual Visit Online TelePsych Appointment?

To find out if TelePsych may be right for you, please call us at (781) 551-0999 or fill out our quick and easy online form.

How Do I Log In to my Virtual Visit?

Once you have a confirmed appointment, review the instructions here.

Useful Resources

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