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Introduction to TeleHealth Online Virtual Visits

TeleHealth Online Virtual Visits:  What You Need to Know

• For our existing in-person clients, this is a temporary measure to facilitate continuity of care during this time of uncertainty.
• The platform being used is Doxy.me, which our practice has been using successfully since 2018 to deliver care.
• Once you opt in for TeleHealth, your clinician will alert our Operations staff. They will provide you with required digital paperwork if you have not completed it already. Then Operations will either send you an email containing the link to sign in for your appointments, or you can find that information here.
• You will be prompted to register digitally for the Doxy.me platform and provided instructions regarding how to check in for your first appointment and to confirm your co-pay has been processed.
• At the time of your first appointment, you will clink the link provided, which will prompt you to provide your name to check in. Please provide both first and last name. This will give you access to the waiting room. Please wait here until I virtually retrieve you.
• Be sure to review this page before your appointment. It provides instructions for a test call, and how to log in to your virtual visit: https://commpsych.com/telehealth-log-in-info/

For your first appointment:

• Plan to show up as you would for a regular appointment: Wear appropriate clothing and find a private, comfortable, seated location in which to meet.
• Ensure that you are in a private location, preferably with a door, that ensures you will be alone for the duration of your appointment (pets are okay!) This location must be in the Commonwealth of Massachusetts. If you have a white noise machine available, consider setting it up near your space.
• Use a laptop or desktop computer for TeleHealth appointments. We find that phones and tablets do not work well. We advise opening the Doxy.me link in Firefox or Chrome.
• Keep your computer on a flat surface. Ensure that it has a webcam and speakers. Feel free to use earbuds, if preferred.
• Try to test your equipment before our first session.
• Arrive (click the link) 10 to 15 minutes prior to your first session. Ops will connect with you first to check you in and confirm payment – have your credit card ready in case it’s not already on file.
• Make sure that your cellphone is nearby and accessible should there be problems with the TeleHealth platform, but keep it silenced throughout the session.
• Close all open windows and applications on your computer BEFORE clicking the Doxy.me link to improve the strength of the connection and to reduce distraction. Spotify and YouTube running on your computer can often interfere.